What products does National Engine Depot sell?
National Engine Depot supplies automotive and industrial powertrain products, including:
- New and remanufactured engines
- Crate engines
- Automatic and manual transmissions
- Differentials and rear-end components
- Transfer cases
- Horizontal and vertical engines
- Drivetrain and installation components
- Related automotive and industrial parts
Product condition, specifications, price and availability are displayed on the applicable product page.
Are your products new or remanufactured?
We sell products in different conditions. A product may be identified as new, remanufactured, refurbished or used.
The applicable condition will be clearly stated on the product page, quotation or order confirmation.
A remanufactured product is not brand new. It has been professionally rebuilt or restored using the process described in the product listing or applicable warranty documentation.
What does “in stock” mean?
“In stock” means that the product is available for purchase and fulfilment within the handling period shown on the website or order confirmation.
Inventory may be held at a National Engine Depot facility, manufacturer facility, remanufacturing facility or approved supplier warehouse.
If availability changes after an order is submitted, we will notify the customer and offer a revised shipment date or cancellation of the unshipped item for a full refund.
Do products ever ship directly from a manufacturer or supplier?
Yes. Some products may ship directly from a manufacturer, remanufacturing facility or approved supplier warehouse.
Manufacturer-direct shipments may arrive separately, have different tracking information or require additional processing time. This will be communicated when applicable.
Will I receive exactly the product shown?
Product photographs are intended to accurately represent the advertised product. Minor non-material differences may occur in packaging, labeling, finish or manufacturer revisions.
National Engine Depot will not knowingly substitute a materially different product without notifying the customer and receiving approval.
Additional photographs may be available upon request.
Does the displayed product price include shipping and tax?
The product price does not include sales tax or shipping unless the product page or checkout expressly states otherwise.
Applicable shipping costs, taxes and mandatory charges will be disclosed before the order is completed.
Does the price include a refundable core charge?
Not always.
When a core charge applies, it should be identified on the product page, quotation, invoice or order confirmation. Review the order carefully before payment.
What payment methods do you accept?
Available payment methods may include:
- Credit cards
- Debit cards
- Bank transfers
- Approved third-party financing
- Other methods shown during checkout
Full payment must normally be received and verified before shipment unless different terms are agreed to in writing.
Do you offer cash on delivery?
No. National Engine Depot does not normally offer cash-on-delivery service.
Do you offer financing?
Third-party financing options may be available to eligible customers.
Financing is subject to the lender’s approval, rates and terms. National Engine Depot cannot guarantee that an application will be approved.
Review all lender disclosures before accepting a financing agreement.
Will I receive an invoice?
Yes. Customers receive an order confirmation, invoice or other transaction record showing the products and amounts associated with the order.
Keep these documents for returns, warranty registration and warranty claims.
What is the standard return period?
Eligible products may be returned when the return request is submitted within 30 calendar days after confirmed delivery.
Products must generally be unused, uninstalled, complete and in resalable condition.
Do I need authorization before returning a product?
Yes. Every return requires a Return Merchandise Authorization number.
Do not ship merchandise until National Engine Depot provides the RMA, authorized return address and return instructions.
Unauthorized returns may be refused.
Products must generally be unused, uninstalled, complete and in resalable condition.
Are installed products returnable?
Installed, partially installed, used, modified or programmed products do not normally qualify for a standard return.
If an installed product develops a covered defect, contact us about the applicable warranty process.
How long does a refund take?
Returned products are normally inspected within five business days after receipt.
Approved refunds are generally issued to the original payment method within seven business days after approval. The bank or payment provider may require an additional three to ten business days to post the credit.
What is included with an engine or transmission?
Customers should review the product description, specifications and included-components section before purchase. Unless expressly listed, accessories such as wiring harnesses, computers, sensors, mounts, exhaust components, torque converters, flywheels and installation kits should not be assumed to be included.
Contact us before ordering if you require confirmation of a particular component.
Are serial numbers and identification details available?
Serial numbers, casting numbers or other identification details may be available depending on the product and supplier.
Where a serial number is assigned after production or allocation, it may not be available until the order is prepared for shipment.
Can I order directly through the website?
Products marked available for online purchase can be added to the cart and purchased through our secure checkout.
Special-order, custom-built, international or application-sensitive products may require a written quotation or compatibility confirmation before the order is accepted.
Do I need to create an account to place an order?
Customers may use the checkout options available on the website. If guest checkout is offered, an account is not required.
Creating an account may make it easier to review orders, save addresses and track purchases.
Does receiving an order acknowledgment mean my order has been accepted?
An automated acknowledgment confirms that we received the order.
Final acceptance occurs when National Engine Depot confirms the order, allocates the product or ships it. If a material pricing, availability or product-information issue is discovered, we will contact you before proceeding.
Can I change an order after submitting it?
Contact us immediately.
Changes may be possible before the product is allocated, prepared or shipped. Changes requested after freight booking or shipment may result in additional charges.
Product substitutions or price changes will not be made without customer approval.
Can I cancel an order?
A standard stocked-product order may be cancelled for a full refund if:
- It has not shipped;
- Freight has not been booked or collected; and
- It has not been released for manufacturer, supplier or custom fulfilment.
Custom-built, made-to-order and specially procured products may become non-cancellable after production or procurement begins when that restriction was disclosed before purchase.
If the order has already shipped, it will be handled under our Returns and Refund Policy.
Do you have a minimum order requirement?
No. There is no general minimum order value.
Product-specific requirements may apply to wholesale, custom or international transactions.
Where does National Engine Depot ship?
We ship qualifying products throughout the contiguous United States.
Shipping to Alaska, Hawaii, United States territories and international destinations requires a separate shipping quotation.
Is shipping free?
Free standard freight shipping is available only on qualifying products delivered to eligible locations within the contiguous 48 United States.
Free shipping does not automatically apply to every product or address.
Remote locations, residential delivery, liftgate service, limited-access locations, address changes, storage, redelivery and special services may result in additional charges. Applicable costs will be disclosed before order completion when known.
How long does order processing take?
Standard orders are generally processed within one to three business days after payment verification and order confirmation.
Remanufactured, custom-built, special-order and manufacturer-direct products may require additional handling or production time. The applicable estimate will be displayed or communicated before fulfilment.
How long does delivery take?
Typical transit estimates after shipment are:
- Commercial freight deliveries: 2–7 business days
- Residential freight deliveries: 3–10 business days
- Manufacturer-direct shipments: 5–30 business days
- International shipments: Varies by destination and customs processing
These estimates do not include any separately stated production or handling period.
How will I receive tracking information?
Tracking information is sent to the email address provided with the order when it becomes available.
Freight carriers may also contact the customer directly to arrange a delivery appointment.
Can you ship to a residential address?
Yes, where suitable freight access is available.
Residential delivery may require an appointment, liftgate service or delivery to the nearest carrier-accessible location.
Tell us before shipment if the address has narrow roads, a steep driveway, a gate, a cul-de-sac or another access restriction.
What happens if delivery is delayed?
We will provide available shipment and tracking updates.
If we cannot ship within the stated fulfilment period, we will notify you and, where required, offer the option to accept a revised shipment date or cancel the affected unshipped product for a full refund.
