National Engine Depot – Shipping Policy

Last Updated: June 25

At National Engine Depot, we are committed to providing reliable, transparent, and efficient shipping services for engines, transmissions, differentials, and drivetrain components throughout the United States and internationally.

Shipping Costs

Shipping rates may vary based on product type, destination, delivery requirements, and current carrier pricing. We currently offer free standard freight shipping on qualifying products delivered within the contiguous 48 United States.

Certain locations, including but not limited to Long Island (NY), Cape Cod (MA), the Florida Keys, remote areas, and locations requiring special carrier services, may incur additional freight charges.

Order Processing

Orders are typically processed within 1–3 business days following payment verification and order confirmation.

Certain products, including special-order items, remanufactured engines, transmissions, custom-built products, and manufacturer-direct shipments, may require additional processing time. Customers will be notified if extended lead times apply.

Shipping Outside the Contiguous United States

Shipping to Alaska, Hawaii, U.S. Territories, and international destinations is not included in our standard freight shipping program.

Customers located outside the continental United States should contact us at sales@nationalenginedepot.com to request a custom shipping quotation.

We may also ship to a freight forwarder designated by the customer within the United States. Once delivered to the freight forwarder, the customer assumes responsibility for all subsequent transportation, customs clearance, taxes, duties, core returns, and related costs.

Please note that warranty coverage applies only to products installed and operated within the continental United States unless otherwise stated. Any freight expenses associated with international warranty claims or returns remain the responsibility of the purchaser.

Commercial Delivery Discounts

Discounted freight rates may be available for deliveries made to verified commercial addresses with appropriate receiving facilities.

Customers are encouraged to provide a commercial delivery address whenever possible to reduce shipping costs and facilitate delivery.

Residential Delivery Guidelines

Most engines, transmissions, and drivetrain components are shipped via freight carriers using tractor-trailers.

Delivery access is subject to carrier evaluation. In locations where access is restricted due to narrow roads, steep driveways, gated communities, cul-de-sacs, or other limitations, the carrier may deliver to the nearest accessible location.

Residential delivery availability and procedures are determined by the carrier and may vary by destination.

Freight Delivery Inspection

Customers must inspect all freight shipments upon delivery before signing the carrier’s delivery receipt.

If any visible damage is present:

• Note all damage on the carrier’s delivery receipt.
• Take photographs of the packaging and damaged product.
• Notify National Engine Depot immediately.

Failure to document visible damage at the time of delivery may limit our ability to assist with freight claims.

Do not dispose of packaging materials until any freight claim has been resolved.

Delivery Changes & Additional Charges

Additional fees may apply for:

• Shipping address changes after order placement
• Liftgate service requests
• Storage fees imposed by carriers
• Re-delivery requests
• Missed delivery appointments
• Special delivery requirements

Customers are responsible for ensuring all shipping information is accurate before submitting an order.

Estimated Shipping Timeframes

Estimated delivery times may vary depending on inventory availability, destination, and carrier schedules.

Typical transit times include:

• Commercial Freight Deliveries: 2–7 business days
• Residential Freight Deliveries: 3–10 business days
• Manufacturer Direct Shipments: 5–30 business days
• International Shipments: Varies by destination and customs processing

All delivery estimates are approximate and are not guaranteed.

Manufacturer Direct Shipments

Certain products may ship directly from manufacturers, remanufacturing facilities, or supplier warehouses.

Manufacturer-direct items may:

• Ship separately from other items in your order
• Require additional processing time
• Have different tracking information
• Be subject to supplier availability

Customers will receive shipment updates when available.

Tracking Information

Once your order has shipped, tracking information will be sent to the email address provided during checkout.

Freight shipments may require direct communication with the carrier to schedule delivery appointments.

PO Boxes and APO/FPO Addresses

Due to the size and nature of the products we sell, we do not ship to:

• PO Boxes
• APO Addresses
• FPO Addresses

A valid residential or commercial street address is required.

Damaged Shipments

If your order arrives damaged, contact us immediately at sales@nationalenginedepot.com.

Products damaged during transit are not subject to restocking fees when the damage is properly reported, documented, and verified.

National Engine Depot will work with customers and carriers to resolve freight-related issues as quickly as possible.

Incorrect Orders & Product Fitment

We strive to ensure order accuracy and proper product matching.

If an incorrect item is shipped due to our error, we will correct the issue at no additional cost to the customer.

If an incorrect product was ordered due to inaccurate information provided by the customer, return shipping costs and any applicable fees may be the customer’s responsibility.

Customers are encouraged to verify vehicle information, VIN details, and product specifications before completing their purchase.

Lost Shipments & Failed Deliveries

If a shipment is lost or delayed, customers should first review tracking information and contact the carrier directly.

If assistance is required, National Engine Depot will work with the carrier to investigate the shipment status.

Customers who miss scheduled delivery appointments may be responsible for re-delivery fees imposed by the freight carrier.

International Shipping & Core Returns

For exported products:

• Core charges must be paid in full at the time of purchase.
• Core returns are the responsibility of the customer.
• International freight charges are non-refundable.
• Customs duties, taxes, and import fees remain the customer’s responsibility.
• Warranty returns must be shipped back to National Engine Depot at the customer’s expense.

National Engine Depot does not reimburse international shipping, customs duties, taxes, or export-related expenses.

Multiple Shipments or Delivery Locations

Orders requiring shipment to multiple addresses may incur additional freight charges.

Please contact sales@nationalenginedepot.com before placing your order if multiple delivery locations are required.

Expedited & Special Shipping Requests

Expedited shipping and special delivery services may be available depending on product availability and destination.

Additional fees will apply.

Please contact our sales team for availability and pricing.

Shipping Restrictions

National Engine Depot reserves the right to refuse shipment to locations where carrier restrictions, regulatory requirements, safety concerns, or logistical limitations prevent safe and practical delivery.

Minimum Order Policy

There is no minimum order requirement. Whether you are purchasing a complete engine, transmission, differential, or individual component, we are pleased to assist you.

Questions About Shipping?

If you have questions regarding shipping costs, delivery times, freight requirements, international orders, or delivery coordination, please contact us:

Email: sales@nationalenginedepot.com

Our team is available to help ensure your order arrives safely and efficiently.