National Engine Depot – Returns & Refund Policy

Last Updated: June 2026

At National Engine Depot, we are committed to customer satisfaction and stand behind the products we sell. This Returns & Refund Policy explains the conditions under which products may be returned, exchanged, or refunded.

Please read this policy carefully before placing an order.

Returns Summary

• Return requests must be submitted within 30 days of delivery.
• All returns require a Return Merchandise Authorization (RMA) number.
• Products must be returned in original, uninstalled, and resalable condition.
• Installed, modified, or used products are not eligible for return.
• Special-order and custom-built products may not be eligible for return.
• Shipping charges are non-refundable unless the return is due to our error.
• Approved returns may be subject to a restocking fee.

Return Merchandise Authorization (RMA)

Before returning any product, customers must contact National Engine Depot to obtain a Return Merchandise Authorization (RMA) number.

Returns received without an approved RMA may:

• Be refused
• Be returned to the sender
• Be subject to additional handling fees

To request an RMA, please provide:

• Order number
• Full name
• Phone number
• Email address
• Product being returned
• Reason for return
• Delivery date
• Photographs of the product (if damaged, defective, or incorrect)

Providing complete information helps us process return requests more efficiently and minimize delays.

To request an RMA, contact:

Phone: +1 (917) 979-6844

Email: sales@nationalenginedepot.com

National Engine Depot will review the request and provide return instructions if the return is approved.

Return Eligibility

Products may be eligible for return when:

• The return request is submitted within 30 days of delivery.
• The product remains unused and uninstalled.
• The product is returned complete with all supplied components and documentation.
• The product remains in original packaging where applicable.
• The product is returned in resalable condition.

Customers are encouraged to inspect all products immediately upon delivery and notify National Engine Depot promptly if any issue is identified.

National Engine Depot reserves the right to inspect all returned merchandise before approving a refund.

Non-Returnable Products

The following products are generally not eligible for return:

• Installed engines
• Installed crate engines
• Installed transmissions
• Installed differentials
• Installed drivetrain components
• Used products
• Products showing signs of installation
• Custom-built engines
• Special-order products
• Manufacturer-direct products designated as non-returnable
• Modified or altered products
• Products damaged through misuse, neglect, or improper installation
• Products purchased more than 12 months prior to the return request

Damaged Shipments

Customers must inspect all freight deliveries before signing for receipt.

If a shipment arrives damaged:

• Note all visible damage on the carrier’s delivery receipt.
• Take photographs of the shipment and packaging.
• Notify National Engine Depot immediately.

Products damaged during transit are not subject to restocking fees when damage is properly documented and verified.

Incorrect Products

If National Engine Depot ships the wrong item, we will correct the issue at no additional cost to the customer.

Customers should contact us immediately upon discovering any discrepancy.

Customer Ordering Errors

National Engine Depot provides product compatibility guidance whenever possible. However, customers remain responsible for confirming vehicle specifications and application requirements before ordering.

Returns resulting from customer ordering errors may be subject to:

• Return freight charges
• Restocking fees
• Product inspection requirements

Freight Returns

Many products sold by National Engine Depot ship via freight carriers due to their size and weight.

Products originally shipped by freight must be returned using an approved freight carrier and properly secured for transportation.

Customers are responsible for ensuring returned products are packaged appropriately to prevent transit damage.

Damage occurring during return transit may affect refund eligibility.

Restocking Fees

Approved returns may be subject to a restocking fee of up to 20% of the product purchase price.

The actual fee depends on:

• Product type
• Product condition
• Supplier return policies
• Inspection and repackaging requirements

No restocking fee will apply when:

• National Engine Depot shipped the wrong product.
• The product arrived damaged during transit.
• The product is confirmed defective upon delivery.

Refund Processing

Once a returned product is received and inspected, customers will be notified regarding approval or denial of the refund.

Approved refunds are generally processed within 5–10 business days following inspection and approval.

Refunds are issued to the original payment method used for purchase.

Original shipping charges are non-refundable unless the return resulted from an error on our part.

If a refund is denied following inspection, National Engine Depot will notify the customer of the reason for the denial and discuss available options regarding the returned product.

Core Returns

Certain engines, transmissions, and drivetrain products are sold with refundable core charges.

To qualify for a core refund:

• The core must be substantially complete.
• The core must be rebuildable.
• The core must be returned within the timeframe specified for that product.

Core return shipping costs are the responsibility of the customer unless otherwise stated.

Core refunds are issued after inspection and acceptance.

Warranty Claims

Warranty claims are handled separately from standard product returns and are governed by the applicable warranty policy.

Warranty-related returns may require:

• Product inspection
• Installation records
• Diagnostic reports
• Additional supporting documentation

Warranty coverage does not automatically qualify a product for a refund.

International Orders

International customers are responsible for:

• Return shipping costs
• Customs duties
• Import taxes
• Brokerage fees
• Export-related expenses

National Engine Depot does not reimburse international shipping expenses associated with returns, warranty claims, or core returns unless required by law.

Refused Deliveries

Orders refused without prior authorization may be subject to:

• Return freight charges
• Carrier fees
• Restocking fees
• Administrative charges

Customers should contact National Engine Depot before refusing any shipment.

Contact Us

If you have questions regarding returns, refunds, warranty claims, or core returns, please contact us:

National Engine Depot

📞 Phone: +1 (917) 979-6844

📧 Email: sales@nationalenginedepot.com

📍 Address:
1487 67th St
Emeryville, CA 94608
United States

🕒 Business Hours:
Monday – Saturday: 8:30 AM – 5:30 PM

We are committed to resolving return and refund requests fairly, transparently, and in accordance with applicable consumer protection laws.